- Since July 2022 the tourist tax of the Government of Andorra is in force. It is an amount that is not included in the rent of the apartment. It is 1.57€ per person of 16 or more years old and per night, during the first 7 nights of stay. From the eighth night onwards you are exempt.
- The apartment is clean upon arrival, with one set of towels per person and beds made. Once we give you your key, we will not enter your apartment to change towels or sheets. Only for stays of 8 or more nights, we will arrange with you a cleaning of your apartment, except kitchen, with change of sheets and towels.
- We are not a hotel, we do not have a 24 hour reception. Our reception is open from 09h00 to 13h00 and from 15h00 to 18h00. Outside these hours you will have a phone and whatsapp to contact concierge (please only for emergencies).
- For arrivals outside reception hours, please let us know in advance and we will explain how to access your apartment.
- The following services are included in the rental price: water, electricity, heating, internet wifi, safe, ski locker, bike box and cleaning-preparation area for bicycles, outdoor parking, reading room, TV room, pipican with pet walking area.
- In summer: outdoor swimming pool, playground, playground, petanque grounds, tennis court, ping pong, terrace bar and barbecue with picnic tables.
- If you bring an electric car, covered and closed parking with free charging point.
- If you bring a motorcycle, covered and closed parking + helmet storage box.
- If you bring a truck, bus, motor home, trailer or any other large vehicle, parking space is guaranteed.
- Inside your apartment you will find broom, dustpan, mop, bucket, kitchen cleaning kit, toilet paper roll, appliances and kitchenware.
- The kitchen is equipped with appliances (refrigerator with freezer, microwave, oven, toaster, kettle, Nespresso coffee machine) and kitchenware (crockery, glasses, cutlery, frying pans, pots, etc…).
Frequently Asked Questions
On the day of arrival, what time can I access my apartment?
The established time for key delivery is from 3:00 p.m.
You will receive a message with instructions on how to access your apartment.
What time do I have to return the keys on departure day?
The established time to return the keys of the apartment is until 11:00 am.
Once the reservation is made we will explain you the procedure to do it.
Does the apartment have to be cleaned the day of departure?
We ask you to please deposit the garbage in the street containers (there is selective collection), put the sheets and towels in the bathtub and leave the kitchen tidy with the dishwasher on. Thank you for your cooperation.
How to get to Giberga Apartments?
After passing the Andorra border, head towards La Massana-Ordino. Once in La Massana, cross the whole village and at the exit continue towards Ordino. Be careful; you will reach a traffic circle leading to L’Aldosa. Turn right towards L’Aldosa; continue 350 meters until you find the Giberga Apartments.
Our address is: Apartaments Giberga – Carretera de L’Aldosa 25 – AD400 La Massana – Principality of Andorra. Our GPS coordinates: 42.54654710000001, 1.5248225.
If you come with GPS program the fastest route, never the shortest.
Do you have a charging point for electric cars?
Yes, we have two covered parking spaces with two charging points: one with standard connector (16A-3kWh) and one with mennekes connector (32A-7kWh). This service is free of charge.
Do I have free parking at Giberga Apartments?
Yes. We have 2 free private parking spaces with enough space for everyone. There is also space for large vehicles such as motorhomes, buses, trucks, trailers, vans, etc … They have video surveillance.
If you prefer a closed and covered parking space, please request it; it involves a daily supplement of 9 euros (it is very good especially in winter to avoid heavy frost or snow accumulations). The covered parking is free for those who come with a motorcycle.
Is the price the same if I book directly with you as with an agency?
No. Booking with us we always guarantee you the best price. Use our booking engine, email, phone, whatsapp or contact forms. Our promo code to enter in the booking engine is GIBERGA. With it you will have a 12% discount.
Can I pay by credit or debit card, and with my American Express?
Yes, you can pay with your credit or debit card, but NOT with your American Express card.
Is there wifi internet in the apartment?
Yes, you will have wifi connection in your apartment and common areas. Another connection is available in the living room.
If I have a problem and your office is closed, what should I do?
We are open every day of the year from 09h00 to 13h00 and from 15h00 to 18h00. If you need to contact us for any emergency call the cell phone that we will provide, our whatsapp or use the intercom that connects with concierge.
Will you enter the apartment to clean and change the sheets and towels?
No. We are not a hotel. Your apartment is clean, with beds made and a set of towels for each person occupying the apartment. If you need more, please stop by our office. For stays of 8 or more nights there is a cleaning of the apartment, without the kitchen, with a change of sheets and towels. We will agree with you the day and time to enter your apartment.
Is there heating in the apartment and air conditioning?
Yes, the Giberga Apartments have central heating by biomass (sustainable and low polluting). They do not have air conditioning; we are located in the mountains at an altitude of 1400 meters; as a general rule, it is not necessary. If on any summer day you feel hot in your apartment, please ask us for a fan.
Are dogs and other pets allowed?
Some apartments are reserved for guests traveling with their dog. The daily supplement is 10 euros per pet. We will provide a tray for food and drink. If you bring your pet, please always let us know in advance of the day of arrival, and preferably when making your reservation. Thank you.
Do you have cribs and high chairs or should I bring my own?
We have cribs at your disposal. The supplement per day is 5 euros. High chairs, mixers, baby bathtubs, etc… we will lend them to you without extra charge.
Are there non-smoking apartments and no pets?
Yes, we have apartments where smoking and pets are not allowed. Thank you for mentioning this in your reservation.
Is smoking allowed in the apartments?
There are apartments in which smoking is permitted and apartments in which smoking is not permitted. Please communicate any preferences in this regard. However, we thank all our smoking guests to smoke outside the apartment as much as possible, for example on the balcony. Thank you for your understanding.
Is there a hair dryer in the rooms?
Yes, a hairdryer is available in the bathroom of each apartment.
Is it cheaper to book directly with you?
Yes, by booking through our website we guarantee you the best price and we can also better adapt to your preferences and/or needs. Use our booking engine using the promotional code GIBERGA.
Is there a washing machine in the apartment?
No. A 24-hour laundry room with a washing machine and dryer is available for your laundry. Both are coin-operated. The cost of a wash is 3.50 euros and the cost of a dryer is 2 euros. The washing machine automatically applies detergent and fabric softener, so there is no need to buy it.
Does my apartment have a nice view?
Each apartment has a balcony with beautiful and unobstructed views.
Is there an elevator?
No. Our building does not have an elevator. Your apartment will be on the first, second or third floor. If you have a preference in this regard, please let us know when you make your reservation. We will try, if possible, to satisfy it.
Is there a space available to take my dog out to relieve himself?
Yes, we have a pipican at your service.
Do you have an outdoor area where I can go to eat?
A picnic and barbecue area is at your disposal. Make your barbecue with family or friends.
Can I store my bicycle in the apartment?
Yes, we do not mind if you store your bicycle in the apartment. We only ask you to be careful with the walls and furniture. I would like to take this opportunity to remind you that you have at your disposal a bikefriendly area with a cleaning and maintenance area and closed lockers where you can store your bike.
Do I have to pay to play tennis on your court? And to go to the swimming pool?
There is no charge. Both facilities are at your disposal. If you do not bring your equipment, we will lend it to you.
Do you have a sauna, indoor pool and gym?
No, not in our facilities, but 1 kilometer away is the Ordino Sports Center which has all these services. Book your tickets at reception. The price from May to November is 3 euros, except August which is 6 euros, and 6 euros the rest of the year (children under 6 years old have their entrance free).
Are you close to the ski slopes of Vallnord and Grandvalira and is there a free shuttle bus?
Yes, Andorra is geographically very small and the Giberga apartments are strategically located in the center of the country, therefore close to everything. The La Massana cable car, located only two kilometers away, gives access to the ski slopes of Pal and Arinsal (Vallnord). The ski slopes of Ordino Arcalís are 15 kms away and the Funicamp, Grandvalira ski slopes, 7 kms. To go to the cable car of La Massana there is a free bus from/to the door of your apartment; there is also a free bus to Ordino Arcalís. To go to Grandvalira you need your own car. The combination of buses is not practical.
Does it have a balcony and is the landscape beautiful?
All Giberga apartments have a balcony with splendid views.
Is the building adapted for people with reduced mobility?No.Can we leave our luggage somewhere and pick it up in the afternoon to take advantage of the day in Andorra?
Yes, you can leave your luggage at the front desk. There is no charge.
I often go skiing in Andorra, is there a place to leave my ski equipment?
Yes, secure lockers where you can store your ski equipment are at your disposal. There is no charge.
Is there a tourist office near my apartment?
Yes, there is a tourist office in Ordino and another one in La Massana: 2 kilometers away. We will also inform you at our reception and book the activities of your interest.
I’m going to work for a few months in Andorra, any cheap apartments or studios?
Yes, our budget studios are very well suited for business travelers and long term stays.
Can you book the bus to/from Barcelona airport for me?
Yes, ask us for this service by contacting us directly by phone, email or whatsapp. We will give you the budget and if you wish we will make the reservation for you.
Is VAT included in the rental price?
VAT is not applicable in Andorra. The price we provide is the price to be paid. You will only have to add the tourist tax of the Government of Andorra: 1.57€ per person of 16 or more years old and per day.
Are there beautiful landscapes?
Yes, the giberga apartments have spectacular panoramic views; beautiful mountain scenery.
Is the reception desk open 24 hours a day?
No. We are open daily from 09h00 to 13h00 and from 15h00 to 18h00. We will provide you with a telephone number where you can reach us if you have an emergency outside these hours. There is also an intercom that connects directly to the janitor’s house. Please use it only in case of emergency. Thank you for your understanding.
Extra services available upon request (ask for additional cost):
Mascot
Covered parking
Cradle
Extra set of sheets
Extra towels
Late departure
Extra toilet paper roll
Washing machine (1 wash)
Dryer (1 drying)
Pets
1. At all times you will be responsible for your pet and its behavior. It must be well behaved and must not disturb the other tenants with its barking.
2. Except inside your apartment, it must always be on a leash, especially on the common stairs leading to your apartment.
3. You will not be allowed access to the swimming pool, grassy play area, playground and children’s playroom.
4. If you will be staying alone in the apartment, please provide reception with a contact telephone number in case of any problems.
5. Please do not sleep in bed with your dog; we will leave a blanket for this purpose. Please do not allow your dog to climb on couches and other furniture. Thank you for taking care of our facilities.
6. Any damage, disorder or hygiene problem caused by your pet may result in additional charges on your card.
7. Please pick up their droppings and avoid urinating on the facade of the building, parking and outdoor furniture.
8. WE DO NOT ACCEPT CATALOGRAPHED BREEDS AS DANGEROUS
9. When making your reservation, always inform us that you are coming with a pet; we will assign you an apartment where pets are allowed.
10. Ask at reception for information about restaurants that accept pets and/or daycare services.
11. You will have a specific walking area and a pipican for them to do their needs. The stool should be picked up.
12. Your pet must have the corresponding veterinary certifications and a passport. Insurance is also desirable.
13. You are aware of all these rules at the time of booking and you accept and abide by them.
14. We will provide you with a food and water tray.
15. If more than one pet, always contact us in advance to request our authorization.
Cleaning of your apartment
We deliver the apartment clean and checked by our housekeeper.
If when you enter the apartment you find something that is not correct or clean please report it at the reception so that we can correct it.
Once in your apartment, the cleaning is on your own; there are cleaning utensils and utensils. We will not come in to change sheets and towels.
Please keep and maintain the apartment in good condition and deposit the garbage in the outside containers.
The day of your departure we will check your apartment.
In stays of 8 or more nights we include a free cleaning of the apartment, without the kitchen, with change of sheets and towels.
Standards of behavior
Please respect the silence between 10pm and 10am.
No parties or gatherings may be held in the apartment that may disturb the other tenants.
In case of repeated complaints of excessive noise or disruptive behavior, we reserve the right to evict you from your apartment and/or notify the police, without refund of the payment made or the security deposit.
Arrival day
The client must pay on the day of arrival (or before if the conditions of the reservation so indicate) the rental invoice and the tourist tax of the Government of Andorra: 1.57€ per person of 16 or more years and per day. The card provided during the reservation will serve as a guarantee of the good use and care of the apartment, furniture and belongings. You must present an identification document (ID card or passport) of each and every person who will occupy the apartment. Our office hours are from 09h00 to 13h00 and from 15h00 to 18h00, every day of the week. On the day of arrival you will be able to occupy the apartment from 16h00. If you arrive before that time and the apartment is ready, we will be happy to give you the keys. Please consult with us.
Departure day
The day of departure you must leave the apartment before 11:00 am. Please inform the reception in case of delay. You will be able to leave in the evening, when our availability allows it and always before 6:00 p.m. by paying 25 euros. Please ask at the reception.
We will check your apartment, which we appreciate that it is tidy and clean, without garbage, with sheets and towels in the bathtub.
Internet wifi
In Apartaments Giberga we offer free wifi internet connection, shared with other users. It is a hotel wifi with restrictions of use and consumption. Please read this page carefully. We are aware of how essential and vital internet is in these times and we invest continuously to improve its quality.
Bandwidth
The available bandwidth is NOT unlimited. It is distributed at any given time among all connected users. The maximum downstream traffic limit is 2Mbps; the upload limit is 5Mbps. These traffic limits are sufficient for normal network use: web browsing, email, whatsapp, social networks, etc…Not for online games or online TV (Netflix, Amazon prime, etc…). We cannot guarantee you a flawless internet access. There are several factors that are beyond the control of Apartaments Giberga: the specificities of your computer, tablet or smartphone, its location in relation to the antennas, the number of connected users, the use they are making of the network, the bandwidth served by the telecommunications company, etc …. Thank you for your understanding. The contracted bandwidth is NOT fixed. The telecommunications company does not guarantee us a fixed bandwidth. It fluctuates according to the total demand for resources in the country. We cannot guarantee neither the speed of access nor the speed of data transmission. Please deactivate your P2P connections and avoid downloading movies, music, online games, videostreaming, online TV and any other resource-intensive use. They negatively affect the stability of the network.
Minors
Minors need mandatory authorization from their parents and/or legal representatives to access and use the wifi internet services. It is therefore their sole and exclusive responsibility to control and decide the content or services suitable for minors in their care.
Risks
You agree and acknowledge that there are potential risks when you connect to the Internet through a wifi service. You should exercise caution when transmitting credit card numbers, passwords or other sensitive personal information. Giberga Apartments cannot guarantee the privacy and security of your data and communications.
Responsibility
Apartaments Giberga is not responsible for data, messages or pages lost, not saved or delays due to interruptions or performance problems of the service.
Apartaments Giberga does not provide technical or technological assistance, or power supplies. This does not prevent you from contacting us in case you have any problem. We will always look for the reason and if possible we will help you to solve it.
Standards and control
The wifi internet service is a free service that may be interrupted for reasons beyond the control of our wifi infrastructure. In any case these interruptions will not give right to claims and / or compensation of any kind.
Apartaments Giberga may limit, suspend, block and/or restrict access to services or domains susceptible to fraud or non-compliance with national or international laws.
Our wifi network may NOT be used for activities contrary to the law and/or for purposes that are unlawful or detrimental to the rights and interests of third parties.
Any use that damages, disables, impairs or overloads our wifi internet service is NOT permitted.
It is NOT allowed to access or use documents and files contained in the equipment connected to our network. Apartamentos Giberga declines any responsibility in this regard.
is NOT allowed to view, download or exchange content that infringes intellectual or industrial property rights, or infringes copyright.
is NOT allowed to view, download or exchange content that advocates terrorism, racism, incites violence or other illegal conduct.
is NOT allowed to view, download or exchange pornographic material. In case our control systems detect pedophile content, we will immediately report it to the specialized services of the Andorran police.
The user agrees to:
– not to use defamatory or threatening language or language against the privacy or image of persons.
– not to gain unauthorized access to another person’s files or violate security measures (hacking).
– Do not transmit viruses, worms or Trojans.
– Users of our wifi network, from the moment they connect for the first time, declare that they know and accept these rules and conditions of use, and agree to comply with the guidelines and/or restrictions that we implement.
Best price
To have the best price book directly with us by phone, email, web forms, whatsapp or booking engine of our website using our promotional code GIBERGA.